Flexibility and Efficiency of Use

This heuristic states that your Web site's interface should be flexible and efficient to use.

Flexibility
You should offer your users a number of options when it comes to finding content on your site.

These include:

Efficiency
Your users should be able to achieve their goals in an efficient manner.

To maximize efficiency, you should:

word hyperlinks properly; preferably with the title of the page the link leads to
make sure search results should include a description of the link, in addition to the title of the page
design your site map in a logical manner
provide an alphabetical index which includes as many categories, content areas, departments and keywords as possible